FAQ

Contact

I paid for something using Robux, but I didn't receive it!

This is likely an issue on Roblox's end. We recommend you contact Roblox Support and have your issue resolved by their support team.

How do I redeem a DLC Code I got from merch?

Please see the Merch DLC Guide. In this page, scroll to the Redeem tab where you'll find step-by-step instructions on how to redeem your DLC code!

Can I sell DLC merch codes to other players?

No. This is considered buying and selling goods outside of Dress to Impress, which is not allowed in any way and may put your account at risk.

FANS/PLAYERS, PLEASE READ:

We are merchandise support and are unable to assist with any requests pertaining to the Dress To Impress game, social, or fan-related inquiries.

MERCH SUPPORT ONLY:

Merch Support typically responds in 24-48 hours.

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SUPPORT EMAIL ADDRESS:

shopify@epicdrops.com